SBNtex provides you 100% hand holding – till your business applications and systems are fully functional and operate at full throttle.
The prime objective of these services is to ensure that the customer reaches the objective of ROI model faster.
The exhaustive list of offerings is enlisted as below:
SBNtex ensures that a RAID member will be placed at the customer's premises and will physically overlook the operations of implementation and systems deployment. He will closely co-ordinate the activities of data transformation (as mentioned below) with his team in home base ensuring that all jobs are achieved in the defined parameters - on time and within costs. The management is thus assured of achieving its goals quickly.
Existing data from legacy systems are converted into SBNtex application database
Ensuring that the data is cleaned to suit the newly developed system
We can help you ensure your systems are ready for business right out of the box. To ensure that the customer takes full advantage of our offerings, SBNtex works closely with the customer to customize the solution to specific needs and allows you to get down to business quickly. Let us design a custom solution for you making the product a perfect fit for your organization!
Our support stations in India cater to global clients through e-mail, chat and tele-support. Our systems and internal processes ensure that no customer Technical Assistance Request , however minor, remains unresolved beyond pre-set time limits. The customer request, if unresolved, is auto-escalated to the Complex Problem Escalation Team . This team is geared to make independent assessment of the request and take decisive action until resolution and proactive problem prevention. Our Global Support Services plans encompass a variety of support choices to suite every need and level of user expertise. Three different pre-defined service levels are offered: Bronze, Silver and Gold.
We also provide system integration, implementation & training as per client requirement.